Call Center Software
IVR Call Center Software: Manage your call center from anywhere with ease
Call center software lets businesses run their call centers efficiently. Handle incoming & outgoing calls & monitor customer experience with the company’s products or services; track agent productivity levels using analytics data that tracks how many complaints were solved per minute when they answered an in-call–& much more!
Interactive IVR System for all businesses!
Handle call routing & scripting by going digital with the Call Center Agent Software.
The Call Center CRM Software has been engineered to automate the handling of all inbound and outbound calls of a business. It has a myriad of incredible tools to ensure that the difficulty of managing bulk calls is eased via automation.
This telemarketing software has features to aid in routing phone calls so that the callers are able to get a hold of the most suitable agent to help them with their problems. It aids in letting staff be informed of the content of the phone call so that they are better equipped and prepared to serve callers to the best of their abilities.
Furthermore, this IVR system makes sure that it can integrate various channels of customer support such as messaging, e-mail, etc so you get the best efficiency, and your customers get a consistently positive experience throughout their interactions.
You also have the chance to integrate this system with other software and keep a record of interactions of customers with your representative so your staff knows what to expect, and is aware of what is expected of them while the customer won’t have to constantly explain their query.
IVR Call Center Software Ideal tools to support your business
A Software Solution Designed To Elevate Courier Company Performance With Multiple And Easy-To-Use Features
Built-in
Telephony
Your staff can trace each individual appointment as well as a group where you can designate different employees for different tasks for transparency at each stage.
Call
Routing
Allocates phone calls among various agents, and orders them into a queue depending on various factors such as nature, time, personnel, etc.
Seamless
Telephony Integration
IVR System is the best solution because it allows VoIP or Voice over Internet Protocol features to work alongside present telephones.
Queue Handling
Picks incoming customer calls and forms a queue so they can wait on hold until they can be connected to a representative.
Call Recording
Creates an archive of calls by keeping record of them so as to use them for future training sessions to encourage improvement.
Call Logging
Brings together records of calls made to an establishment or by them to examine, and presents analytics based on repetition, duration, etc.
Omnichannel Support
It offers support by connecting and integrating with the different channels of communication the company uses such as messaging, chat, e-mail, etc.
Active Reporting
Gives users all the metrics on the volume of calls received, representative responsiveness, and much more to notify them of any issues.
Call Scripting
This sophisticated cloud-based telemarketing system also aids in the scripting of all calls so that the interaction with callers can go seamlessly.
Campaign Management
The campaign management features enable the handling of every aspect and even detail of marketing campaigns for call centers to increase profits.
Voice Recognition
The advanced voice Recognition features aids in managing all incoming calls to process everything that is said into a digital text version.
Alert/Escalation
With this, agents are able to get alerts and recognize an issue and do the needful to resolve it and prevent escalation.
Benefits of IVR Call Center Software
Customer satisfaction, optimization, process improvement with Call Center App
Higher Representative Productivity
Has tools that increase productivity for reps, automate assigning of calls, record durations so representatives don’t waste time, and callers don’t have to wait much.
Enhanced Efficiency
It enhances a call center’s efficiency to pick up more calls and handle large volumes but in an orderly way, increasing capacity and revenue simultaneously.
Strengthened Customer Satisfaction
Gives customers the desired service by molding it to their needs so they see the business as trusted, and have a stronger connection with it.
Better Sales
Improve sales by allowing quick attendance to calls so customers get the details they need about a product or service and make a sale.
Powerful Inbound & Outbound IVR Call Center
Optimize your call center services using our latest Dialer Software for call centers
Banking & Finance
Consumer Goods & Services
Fashion
Food & Beverages
IT & Softwares
Insurance
Marketing Services
Hospitality
Healthcare
Banking & Finance
Consumer Goods & Services
Fashion
Food & Beverages
IT & Softwares
Insurance
Marketing Services
Hospitality
